Refund policy

CONDITIONS FOR REFUND

Milk Unfit for Consumption

Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot.
Refund is initiated once we receive a complaint along with the batch details photograph i.e. the date printed on the pouch or bottle by call or email. Our policy lasts for 24 hours; if it goes beyond 24 hours since your purchase, unfortunately, we can’t provide you with a refund.

Exchanges (if applicable)

We only replace/ refund items if they are damaged at the time of delivery.

Post Discontinuation

If you have discontinued your milk supply/ relocated/ your area which does not come under the service area then your refund will be processed, and a credit will automatically be applied to your bank account within 15 business days. You will have to raise a refund request over call or email at info@rzvifarms.com, sharing your bank details for the same.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rzvifarms.com.

Erroneous Delivery

A delivery will be considered erroneous at our end if you have intimated us in advance and you receive a delivery despite this, you are eligible for a reverse pickup. You will have to inform us within 2 hrs of delivery to arrange for a reverse pickup of the product.

Refusing delivery without prior information does not qualify for a refund.

The following are the only admissible ways of prior intimation:

• Call our customer care department before 4:00 PM
• Update necessary information in your account on the APP before 3 PM

Please note, informing the delivery boy is not admissible as a formal intimation of the order. The customer care department is the only authorized channel for this.

• Shipping Policy

The Shipping Policy of RZVI Farms Foods and Beverages LLP applies to all its subsidiaries and affiliated brands including Desi Farms.

While of RZVI Farms Foods and Beverages LLP endeavors to provide the most convenient delivery time as required by the consumer, of RZVI Farms Foods and Beverages LLP cannot commit any time fixed for delivery. The order for Milk & Dairy products should be placed before 5 pm and the same will be delivered on the following day from 6 am to 10 am. Deliveries may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

Currently, our Milk are being delivered to addresses in Mumbai & Navi Mumbai. Ghee can be delivered PAN india

While placing the order the customer shall provide the following details: