Terms And Conditions

Terms Of Use

If you continue to browse and use this mobile app, you are agreeing to comply with the following terms of use, which together with our Privacy Policy are governed by the The NatureRich is the brand name of RZVI Farms Foods and Beverages LLP hereinafter referred to as the Company in relation to this website/ Mobile app.

SUBSCRIBING WITH US

When placing an order with us, you are required to select the milk variant of your choice and start the subscription from the wished date. You have to make an advance payment for your milk subscription, which will reflect in your app or can be requested by email/Call/WhatsApp.

The advance payment can be made via NEFT transfer/UPI/ cheque at the outlet/ application. Please mention your registered contact number in the narration of any mode of transaction.

If advance payment is not made then the supply will not start and will be on hold until the advance is received since this is a Prepaid service system.

Delivery will be made as per our fixed delivery timings between 6 am and 8 am. We do not commit to delivering in fixed time slots. Any complaint regarding non-deliverance/ delays/ damage must be informed on the same day between 8 am and 10 am.

OFFERS, BENEFITS, AND REFERRAL PROGRAMME

The offers are eligible to new and old customers for the schemes going on based on set criteria.

• The cashback offers or milk benefits cannot be refunded.
• One offer cannot be clubbed with any other offer.
• Same offer cannot be given again or repeated at the same address or Mobile number.
• One user can refer to as many customers as possible, but if the referred addresses are similar then The NatureRich holds the right to cancel/ remove the benefits and hold the orders.
• Bonus amounts can be used to purchase any products from the The NatureRich Website/App.

PRICING

The prices are reviewed periodically and are subject to change.

ADVANCE PAYMENT

Customers must make the payment whenever their wallet balance is exhausted to enjoy hassle-free services. Our team sends a notification along with a call to remind you of the same.

Payment can be made online through our Mobile App/Website. This is an automated payment system. Payment can also be made by handing over the cheque/ cash to our delivery boy or at your nearest outlet and collecting a receipt of the same. Cheques should be in favour of RZVI Farms Foods and Beverages LLP .

The physical collection of payment (Cash/ Cheque) is chargeable i.e. Rs 20 per invoice and is done strictly in the morning at the time of delivery. Customers must take the receipt of payment from the delivery boy on payment.

If a consumer makes payment at our nearest outlet then the customer doesn’t have to pay an additional Rs 20 charge.

In case of payment failure, we are not liable for the same.

If your cheque happens to bounce due to insufficient funds or any other technical reason like a signature mismatch, you would have to additionally bear Rs 500 as penalty fee charges.

CANCELLATIONS/ RESCHEDULING

If you no longer require milk because of any reason please call us on +91 9040027111. If there is any outstanding, settlement needs to be done within 7 working days.

If a customer wants to reschedule, kindly inform us between 9 am and 5 pm through any of the following modes:

• The NatureRich Website/ Mobile App
• Or by calling on +91 9040027111
• Please avoid using any digital platform like Facebook, Twitter, or Instagram for rescheduling of milk orders. Kindly do not email us the order changes or give any information/ order changes to the delivery boys.
• If you don’t receive milk, kindly call us on +91 9040027111 between 8 am and 12 pm the same day only. Complaints regarding non-delivery will not be accepted the next day.

The NatureRich holds the right to cancel or hold supply if multiple accounts are found with the same address.

SERVICE ACCESS

We make every effort to keep the mobile app/ website up and running smoothly. While we endeavour to ensure that this mobile app/ website is normally available 24 hours a day, we will not be liable if for any reason the mobile app/ website is unavailable at any time or for any period.

Access to the website/ mobile app may be suspended temporarily and without notice in case of system failure, maintenance, or repair, or for reasons beyond our control.

REGISTRATION

Each registration is for a single user only. We do not advise you to share your user name and password with any other person nor with multiple users on a network

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions

By registering on The NatureRich Platform, you give us permission to send you notifications on SMS/ Whatsapp/ Email or by calling.

DISCLAIMER

While we endeavour to ensure that the information on this website/ mobile app is correct, we do not warrant the accuracy and completeness of the material on this website/ mobile app. We may make changes to the material on this website/ mobile app or to the products and prices described in it. There will be a notice issued on the site regarding the same.

NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS.

LIABILITY

Nothing in these terms and conditions shall exclude or limit our liability for

1. death or personal injury caused by negligence;
2. fraud;
3. misrepresentation as to a fundamental matter; or
4. any liability which cannot be excluded or limited under applicable law.

If your use of material on this website/ mobile app results in the need for service, repair, or correction of equipment, software, or data, you assume all costs thereof.

You agree to indemnify us fully, defend, and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website/ mobile app, or the use by any other person using your registration details.

CONDITIONS FOR REFUND

Milk Unfit for Consumption

Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot.
Refund is initiated once we receive a complaint along with the batch details photograph i.e. the date printed on the pouch or bottle by call or email. Our policy lasts for 24 hours; if it goes beyond 24 hours since your purchase, unfortunately, we can’t provide you with a refund.

Exchanges (if applicable)

We only replace/ refund items if they are damaged at the time of delivery.

Post Discontinuation

If you have discontinued your milk supply/ relocated/ your area which does not come under the service area then your refund will be processed, and a credit will automatically be applied to your bank account within 15 business days. You will have to raise a refund request over call or email at info@rzvifarms.com, sharing your bank details for the same.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rzvifarms.com.

Erroneous Delivery

A delivery will be considered erroneous at our end if you have intimated us in advance and you receive a delivery despite this, you are eligible for a reverse pickup. You will have to inform us within 2 hrs of delivery to arrange for a reverse pickup of the product.

Refusing delivery without prior information does not qualify for a refund.

The following are the only admissible ways of prior intimation:

• Call our customer care department before 4:00 PM
• Update necessary information in your account on the APP before 3 PM

Please note, informing the delivery boy is not admissible as a formal intimation of the order. The customer care department is the only authorised channel for this.

• Shipping Policy

The Shipping Policy of RZVI Farms Foods and Beverages LLP applies to all its subsidiaries and affiliated brands including Desi Farms.

While of RZVI Farms Foods and Beverages LLP endeavours to provide the most convenient delivery time as required by the consumer, of RZVI Farms Foods and Beverages LLP cannot commit any time fixed for delivery. The order for Milk & Dairy products should be placed before 5 pm and the same will be delivered on the following day from 6 am to 10 am. Deliveries may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

Currently, our Milk are being delivered to addresses in Mumbai & Navi Mumbai. Ghee can be delivered PAN india

While placing the order the customer shall provide the following details:

• Name of the Recipient
• Flat Number/Bungalow Number
• Name of the Building/Society
• Name of the Road/Street/Marg
• Contact Number Landline/Mobile
• Proper/familiar Landmark
• Email address

After the order is accepted by RZVI Farms Foods and Beverages LLP, a confirmation email or SMS, or call will be sent or made to the customer.

The delivery will be made to the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address under any circumstances.

RZVI Farms Foods and Beverages LLP delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.

Farms Foods and Beverages LLP will consider the order as “EXECUTED” in the following cases :

• Delivery not done due to wrong address given by the customers
• Non-availability of the recipients at the address;

• Premises locked, Wrong phone number or phone not working or switched off or not reachable when tried by the delivery agent of RZVI Farms Foods and Beverages LLP
• Addressee refused to accept the products.
• Delivered the product at the security cabin of the building/Reception/Neighbour, based on the instructions given by the customer.
• In case of civil disturbances, floods, Heavy Rains, a National strike/bandh, or any other major event, we reserve the right to cancel the order or reschedule the delivery to another date.
• Request for cancellation of confirmed order can be made up to 48 hours before the delivery time.

Privacy Policy

Terms Of Use

If you continue to browse and use this mobile app, you are agreeing to comply with the following terms of use, which together with our Privacy Policy are governed by The NatureRich which is the Brand Name & Trademark of RZVI Farms Foods and Beverages LLP here in after referred to as the Company in relation to this website/ Mobile app.

SUBSCRIBING WITH US

When placing an order with us, you are required to select the Product variant of your choice and start the subscription from the wished date. You have to make an advance payment for your product subscription, which will reflect in your app or can be requested by email.

The advance payment can be made via NEFT transfer/ cash/ UPI application. Please mention your registered contact number in the narration of any mode of transaction.

If advance payment is not made then the supply will not start and will be on hold until the advance is received since this is a Prepaid service system.

Deliveries will be made as per our fixed delivery timings mentioned in the shipping policy. Any complaint regarding non-deliverance/ delays/ damage must be informed on the same day between 1 pm to 4 pm.

OFFERS, BENEFITS, AND REFERRAL PROGRAMME

The offers are eligible to new and old customers for the schemes going on based on set criteria.

• The cashback offers or milk benefits cannot be refunded.
• One offer cannot be clubbed with any other offer.
• Same offer cannot be given again or repeated at the same address.
• One user can refer to as many customers as possible, but if the referred addresses are similar then The NatureRich holds the right to cancel/ remove the benefits and hold the orders.
• Bonus amounts can be used to purchase any products from The NatureRich App/Website.

PRICING

The prices are reviewed periodically and are subject to changes.

ADVANCE PAYMENT

Customers must make the payment whenever their wallet balance is exhausted to enjoy hassle-free services. Our team sends a notification along with a call to remind you of the same.

Payment can be made online through our Mobile App. This is an automated payment system. Payment can also be made by handing over the cheque/ cash in your nearest outlet or delivery boy and collecting a receipt of the same. Cheques should be in favour of RZVI Farms Foods and Beverages LLP

The physical collection of payment (Cash/ Cheque) is chargeable i.e. Rs 20 per invoice and is done strictly in the morning at the time of delivery. Customers must take the receipt of payment from the delivery boy on payment.

If a consumer makes payment at our nearest outlet then the customer doesn’t have to pay an additional Rs 20 charge.

In case of payment failure, we are not liable for the same.

CANCELLATIONS/ RESCHEDULING

If you no longer require milk because of any reason please call us on +91 9040027111. If there is any outstanding, settlement needs to be done within 10 working days.

If a customer wants to reschedule, kindly inform us between 9 am and 5 pm through any of the following modes:

• The NatureRich Mobile App/Website
• +91 9040027111
• Please avoid using any digital platform like Facebook, Twitter, Instagram for rescheduling of milk orders. Kindly do not email us the order changes or give any information/ order changes to the delivery boys.
• If you don’t receive milk, kindly call us on +91 9040027111 between 8 am and 10 am the same day only. Complaints regarding non-delivery will not be accepted the next day.

The NatureRich holds the right to cancel or hold supply if multiple accounts are found with the same address.

SERVICE ACCESS

We make every effort to keep the mobile app/ website up and running smoothly. While we endeavour to ensure that this mobile app/ website is normally available 24 hours a day, we will not be liable if for any reason the mobile app/ website is unavailable at any time or for any period.

Access to the website/ mobile app may be suspended temporarily and without notice in case of system failure, maintenance, or repair, or for reasons beyond our control.

The Privacy Policy regulates your account and any information that you provide on this site & Mobile App. The NatureRich is committed to protecting your privacy and ensuring that your personal information is protected.

By agreeing to the terms of our Privacy Policy the customer gives consent for processing their data in the manner set out in the privacy policy. This Privacy Policy describes the information we collect and how we use that information.

The NatureRich takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy.

Notification of Changes

This policy may be revised over time as new features are added to the “The NatureRich” Website and Application or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our website/ mobile app.

Please check the Desi Farms website at “www.thenaturerich.com” at any time for the most current version of our Privacy Policy.

This Privacy Policy does not apply to:
Information collected by third party websites, platforms and/ or applications (“Third Party Sites”) that we do not control. Information collected by Third Party Sites that you access via links or banners, sweepstakes and other advertisements or promotions on Third Party Sites that we may sponsor or participate in. These Third-Party Sites may have their own privacy policies and terms and conditions.

We encourage you to read them before using those Third-Party Sites.

YOUR CONSENT

Desi Farms will not collect, use, or disclose your personal information without your consent. In most cases, we will ask for your consent explicitly, but in some cases, we may infer consent from your actions and behaviour. By using the “The NatureRich” website/mobile app, you are consenting to the relevant The NatureRich company collecting, using, and disclosing your personal information in accordance with this Privacy Policy.

We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Policy. You are not obliged to provide such consent, but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

In this Privacy Policy, your “personal information” means information or pieces of information that could allow you to be identified. This information typically includes your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, preferences, and information about your lifestyle or preferences such as your hobbies and interests.

We may collect information from you directly when you provide us with personal information, e.g. when you register for prize draws or competitions, sign up to receive information, use applications, buy a product or service from us, fill out a survey, or make a comment or enquiry. The types of information we may collect from you directly include your:

• Name
• Address
• Email address
• User name
• Telephone number
• Credit card or other payment information
• Age
• Date of birth
• Gender
• Photo ID
• User-generated content, posts and other content you submit to TheNatureRich Sites
• Any other personal information you voluntarily provide to us – information we collect automatically when you use the Desi farms site

INFORMATION WE COLLECT FROM OTHER SOURCES

We may receive personal information about you from other sources if you have given permission for that information to be shared. This may include information from commercially available sources such as public databases and data aggregators, and information from third parties. The types of personal information that we may collect from such sources include your:

• Name
• Street address
• Age
• Your shopping habits
• Preferences and information about your lifestyle such as your hobbies and interests
• Publicly available information such as user-generated content, blogs and postings, as permitted by law

HOW DO WE USE YOUR PERSONAL INFORMATION?

Internal Uses

We collect, store, and process your personal information on servers. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

• Provide the services and customer support you request
• Customise, measure, and improve our services and the content and layout of our website
• Tell you about targeted marketing, service updates, and promotional offers based on the communication preferences you have defined for your desifarmsindia.com account
• Prevent potentially prohibited or illegal activities, and enforce our User Agreement
• Compare information for accuracy, and verify it with third parties
• To send you information, products, or samples that you have requested
• To respond to your queries or comments

When we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.

Expanded use of information

Because you consent to the registration, we may use personal information for purposes of advertising and market research and to improve the services. Therefore, we could use the personal data and the optional information for individual creation and sending of selected information – advertising – via post, e-mail and/or phone/ on your wireless or mobile device (mobile message service by which you can receive text or other types of messages from The NatureRich such as short message service or SMS, enhanced message service) and other services ordered by you, such as e-mail newsletter. The shipment, use and/ or processing of such information is exclusively through desifarmsindia.com whose contract data processor or other partners.

The personal use is exclusively limited to organisations and companies from the sectors, catering for the interests and wishes of the user.

desifarmsindia.in may use your data for advertising to you while you visit the website. Any use of the data to third parties for the purpose of advertising and market research does not take place otherwise.

With regard to the use of your personal data for purposes of advertising and market research, you can at any time withdraw your consent with effect for the future. Use the contact form. The opposition or revocation of consent may have the consequence that individual services will no longer be available or terminate desifarmsindia.com the usage agreement.

Customer Service Correspondence

If you send us correspondence, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from desifarmsindia.com to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys, and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself.

If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

As a general rule, we do not share your personal information with anyone outside of the RZVI Farms Foods and Beverages LLP. However, we may share your personal information with trusted third parties.

We may share your personal information with:

• Our advertising, marketing, and promotional agencies to help us deliver and analyse the effectiveness of our advertising campaigns and promotions
• Third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product that you have ordered
• Law enforcement or government authorities where they have followed due legal process to request us to disclose the information
• Third parties who wish to send you information about their products and services, but only if you have given us consent to do so
• Third-party providers of services, such as data processing, to Desi Farms We may also share your personal information with companies, organisations, or individuals outside of the RZVI Farms Foods and Beverages LLP if we believe that disclosure of the information is necessary for legal reasons.

We may share your personal information to:

• Enforce applicable terms of use of The NatureRich sites/ mobile app
• Conduct investigations into possible breaches of applicable laws
• Detect, prevent, and protect against fraud and any technical or security vulnerabilities
• Comply with applicable laws and regulations, cooperate in any legal investigation and meet enforceable governmental requests If we do share your personal information with a third party, we will put our best efforts to ensure that they keep your information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations.

RZVI Farms Foods and Beverages LLP does not sell personal information, except to an entity to which we divest all or a portion of our business (for example, in connection with our sale of a brand), or otherwise in connection with a merger, consolidation, change in control, reorganisation or liquidation of all or a portion of our business.

Information Security

• the.com is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings and files, and we authorise access to personal information only to those employees who require it to fulfil their job responsibilities.
• The security of your desifarmsindia.com account also relies on your protection of your desifarmsindia.com password. You must not share your desifarmsindia.com password with anyone. desifarmsindia.com representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised. If you do share your desifarmsindia.com password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your Profile settings.

ACCESSING AND CHANGING YOUR INFORMATION

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your desifarmsindia.com account, at any time by logging in to your account on the desifarmsindia.com website and changing your preferences in the Profile page.

You can also close your account through “The NaturRich” website/application/Calling our customer support number .